Contact Us
This page explains how to contact Non Gamstop Casinos, what we can help with, and what we can't. We are an independent information site. We are not a casino, so we can't access your account, release a withdrawal or settle a dispute with an operator.
Disclosure: we may earn a commission if you join an operator through a link on this site. Commission does not decide rankings or ratings. Our About Us page explains who we are and how we work.
What you can contact us about
We read messages about the following:
- Factual corrections: a bonus figure, payment method or rule on a review looks out of date or wrong.
- Reader feedback: a guide was unclear, or you want us to explain a topic such as wagering requirements or identity checks.
- Your own experience: you have dealt with one of the listed casinos and want to tell us how support, verification or payouts went.
- Business or editorial enquiries: questions about how we list operators or how our site is run.
- Privacy and site terms: see our Terms and Conditions first, as many answers are there.
How to send a message
Use the contact form or the contact details shown on the site. We have not published a phone number or postal address on this page, so please don't rely on any you find elsewhere that claims to be ours. Please never send us passwords, full card numbers or identity documents.
- Say which page or casino your message concerns.
- Describe the issue in a few sentences, with the date you noticed it.
- Include screenshots of the terms you saw, if you have them.
- Tell us whether you'd like a reply or just want us to know.
We can't promise a reply time or a particular outcome. Corrections we can verify are made as soon as we're able.
If you have a problem with a casino
We can't step in on your behalf. A practical route is:
- Contact the casino's support by live chat or email and keep a copy of the conversation.
- Use the operator's formal complaints procedure if the first reply doesn't resolve it.
- Check the terms you accepted on bonuses, withdrawal limits and verification, since many disputes come from these.
- Look at the licensing body named in the casino's footer. Complaint routes differ by regulator, and some overseas regulators offer limited help to players in Great Britain.
The casinos we list are non GamStop sites, meaning they are not part of the UK's self-exclusion scheme. Most are licensed overseas rather than by the UK Gambling Commission, so UK Gambling Commission protections and its complaints route generally do not apply. Accepting British customers is not the same as being authorised to serve them under British rules.
Where to get gambling support
If gambling is causing you worry, please talk to someone independent. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. You can also read our Responsible Gambling guide, which covers deposit and loss limits, self-exclusion and blocking software.
If you have joined GamStop, leaving a non GamStop casino unused is usually the right choice. Gambling should never be treated as income or as a way to solve money problems. Only adults aged 18 or over should gamble.
Looking for our casino comparisons?
Our main guide, Non GamStop Casinos 2026 – Best Online Casinos UK, compares the current selection, including Betmica, Kikibet and Betninja, with their advertised offers and conditions. Offers change often, so check terms on the operator's own site before depositing.